Our Warranty

BandLab Machines Pte Ltd (“BLM”) warrants that the Link Analog, Link Analog Mini, Link Digital, and Link Digital Duo (all referred to herein as the “Product”) will be free from defects in materials and manufacture under normal use for a period of one (1) year from the date of original purchase (“Warranty Period”).

If the Product is proven to be defective during the Warranty Period, BLM will have the option, at its sole and absolute discretion, and to whatever extent it shall deem necessary, to satisfy a proper claim under this warranty, to:

1) repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labour to complete the repair, and restore the Product to its proper operating condition

2) replace the Product with a direct replacement, or with a similar product deemed by BLM, to perform substantially the same function as the Product; or

3) issue a refund of the original purchase price, less a reasonable depreciation for usage, upon its return.

Who is covered

This warranty covers the original purchaser of the Product from BLM or its authorised dealers and who have completed registration within 15 days of purchase. This warranty is not transferable to subsequent purchasers or owners of the Product.

Claims Procedure

To make a claim under this warranty, you are to email BLM directly at support@store.bandlab.com and provide details on your purchase of the Product and the defect encountered.

If BLM considers the claim to be proper, BLM shall provide you with shipping instructions to return the Product. The Product must be insured during shipment, with the insurance and shipping charges prepaid by you. If the Product is returned uninsured, you assume all risks of loss or damage during shipment.

You should ship the Product as instructed and including a copy of your dated receipt as your proof of purchase from an authorised dealer. Any shipment that is not pre-paid or is sent without its supporting proof of purchase will not be accepted.

Warranty Exclusions and Disclaimers

This warranty does not cover:

(a) any damage, deterioration, or malfunction of the Product resulting from:

(i) any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to extreme temperatures, excess moisture, fire, improper packing, handling and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature; (ii) the Product’s connection to incorrect power supplies or incompatible/faulty equipment; (iii) the installation or removal of the Product from any installation; (iv) any unauthorised modification or tampering with the Product; (v) any repairs attempted by anyone unauthorised by BLM to make such repairs; (vi) any other cause which does not relate directly to a defect in materials and/or manufacture of the Product;

(b) 3rd party casings, cables or accessories used in conjunction with the Product;

(c) the Product where the label bearing its serial number has been removed or defaced;

(d) the Product not purchased from BLM or its authorised dealers; or

(e) the Product which has NOT been opened by purchaser within the Warranty Period.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLM SPECIALLY AND SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION.

Without limiting any other exclusion herein, BLM expressly does not warrant that the Product, including, without limitation, the technology and/or integrated circuit(s) included in the Product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the Product may be used.

Limitation of Liability

THE MAXIMUM LIABILITY OF BLM UNDER THIS WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLM IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, IRRESPECTIVE OF WHETHER BLM HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGE.

If you have any questions about this warranty, please contact BLM at support@store.bandlab.com